What To Do When a Nest Thermostat Isn’t Learning – Time to Fix it!

Nest Thermostat Isn't Learning

So you’ve been enjoying your new Nest learning thermostat for a while now, but all of a sudden, your schedule is turning itself off, and the heat/AC isn’t working.

So, what do you do when a Nest thermostat isn’t learning?

When your Nest thermostat stops learning, check if it’s installed correctly. Also, it would help to reset it, ensure it’s in range of your Wi-Fi, or reboot it. Alternatively, check online for common issues or call a technician or customer support to help troubleshoot the issue.

Read on to learn what to do when a Nest thermostat isn’t learning.

What To Do If Your Nest Thermostat Keeps Disconnecting

A Google Nest Learning Thermostat is an excellent investment for your home.

It’ll save you money on your heating and cooling bills, and it’ll help you be more energy efficient.

But with all the benefits of a Nest thermostat, some things could go wrong, including the thermostat disconnecting and stopping learning.

That being said, there are several fixes to your thermostat not learning.

Here are some corrective measures to your Nest thermostat not learning:

Install Your Thermostat Correctly

Installing your thermostat correctly is a sure-fire way to keep your Nest thermostat learning.

In that regard, it would be best to check the wiring connection.

Ensure there’s no physical damage on any wires and that none are loose or disconnected anywhere between your HVAC system and the Nest.

If you notice any damages, be sure to fix them before installing your thermostat.

If there isn’t any physical damage on the wires, make sure they’re connected correctly.

Screw-in the wires to their corresponding color-coded terminals on your HVAC system.

If you’re not sure what they are, consult your HVAC installation manual.

If you don’t have it anymore or can’t find it, contact a local technician to come over and help with the installation of your Nest learning thermostat.

Here’s a video that shows how to install the Google Nest Learning thermostat to help you pin point what’s wrong with yours:

Reset Your Thermostat

Next, reset your Nest thermostat. Resetting it would allow the device to learn your schedule again and reflect that in its programming. 

Follow these steps to reset your Nest thermostat:

  1. Turn off the power by unplugging it for at least 10 seconds.
  2. Plug back in your thermostat.
  3. Wait for your Nest to boot up.

Ensure Your Thermostat Is in Range of Your Wi-Fi

If your Nest thermostat isn’t learning, ensure your thermostat is in range of your Wi-Fi.

To do this, ensure the location of your Nest thermostat has internet access.

That should be enough if you have a wireless network at home or through your mobile devices.

However, it would help to check if the router has an internet connection by using another device with internet access.

Call a Technician or Customer Support

Call a technician or customer support if your Nest thermostat is still not learning.

Have the phone number handy, so you can dial them up on the phone right away.

They would be able to help troubleshoot any problems you might have with your Nest thermostat.

Tips on Using Your Nest Thermostat

Having the best thermostat for you might be a bit tricky at first, but with the right tips, using your Nest thermostat can become second nature.

Here are some helpful tips to help you use your Nest thermostat better:

Use the Eco Temperatures Setting

If you’re looking to save some money on your heating or cooling bills, then the Eco temperature setting is for you.

This feature will help you cool your home at night and pre-heat it during the day while still keeping it comfortable.

Automate Home and Away Modes

If you’re looking for a way to avoid or reduce the use of your heating and cooling system altogether, then home and away modes are the best settings.

By default, this feature turns off your thermostat when no one’s home and increases comfort levels during the day.

Create a Schedule

It’s easy to forget about your heating and cooling system when you’re not home, especially if it’s automated.

To prevent any problems that could happen while you’re away, create a schedule using the Nest app or manually input what time you want your thermostat to turn on or off.

Keep Your Thermostat’s Software Updated

To keep up with technology developments at Nest, make sure that all of its software is up to date by logging into your Nest account online or through your smartphone app.

It’s also good to know that Nest thermostats regularly get newer features and settings, so make sure you keep up.

Use Voice Control

To make using your thermostat even easier, voice control is available to Nest users.

You can interact with Google Assistant through Google Home or an Android device to adjust the temperature in your home without lifting a finger.

You can also use voice commands to control your Nest through other devices, including Amazon’s Echo.

If you need to make adjustments while away from home or if something goes wrong with your Nest thermostat, this feature can come in handy.

Use the Mobile App for Temperature Adjustments

Using the app is a quick and convenient way to control your heating and cooling system.

You can do everything from changing your temperature settings to scheduling times for your thermostat.

It’s also relatively easy to use and is available on both Android and iOS.


The next time you have a problem with your Nest learning thermostat, remember these steps:

  1. Make sure that all connections are right.
  2. Reset it if necessary.
  3. Ensure that it’s in range of your Wi-Fi.
  4. Check online forums for suggested solutions.

If you do this, there’s no doubt that you’ll be able to get help with your Nest thermostat anytime.

However, if for some reason you’re still having problems with your Nest thermostat, you might as well hire a technician to diagnose the issue or contact Nest directly.

Nelson Barbosa

I'm an engineer in love with smart home tech. On my website, I share useful tips and tricks to help my readers get the most of their devices and make their lives simpler by adding just a drop of technology in everyday routines!

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