How To Fix Echo Dot Saying Password Incorrect (5 Actionable Steps)


How To Fix Echo Dot Saying Password Incorrect

Echo Dots make excellent personal assistants and can give you the weather, play music, answer questions, and more after a simple voice command.

But how do you fix it when your Echo Dot says that the password is incorrect? 

Here’s how to fix an Echo Dot saying password incorrect: 

  1. Determine if you’ve recently changed your WiFi password.
  2. Turn your Echo Dot off and on. 
  3. Open the Alexa app and reconfigure the WiFi settings.
  4. Reset your Echo Dot to factory settings.
  5. Clear the data and cache in the Alexa app.

If your Echo Dot is saying your password is incorrect, stay with me.

I’ll discuss these methods in more detail to help you fix it.

1. Determine if You’ve Recently Changed Your WiFi Password

When your Echo Dot says the password is incorrect, it’s referring to your WiFi password.

If you’ve recently changed WiFi providers, bought a new router, or changed your WiFi password, this is probably why your Echo Dot is complaining. 

If nothing changed with your WiFi, then you may have incorrectly entered the Wi-Fi password when you initially configured your Echo Dot.

Alexa devices have an irritating habit of remembering incorrect passwords, even after you’ve corrected them.

Regardless, this is pretty easy to fix by continuing with the fixes below. 

2. Turn Your Echo Dot Off and On

Before trying any complex methods for fixing a password problem on an Echo Dot, it’s worth trying to turn it off and on again.

Sometimes, a simple rebooting is all that’s needed to get the device working correctly again. 

To turn off your Echo Dot:

  1. Press the microphone button and hold it down for about ten seconds or until you see a red ring of light surrounding it. 
  2. Unplug the Echo Dot and wait for a few minutes
  3. Plug it in again. Your Echo Dot will turn on automatically after a minute or two. 

If your Echo Dot is still saying that the password is incorrect, try this next method. 

3. Open the Alexa App and Reconfigure the WiFi Settings

If restarting your Echo Dot didn’t work, the next step is to reconfigure the WiFi settings, which only takes a few minutes. 

Here’s how to reconfigure the WiFi settings for your Echo Dot: 

  1. Open the Alexa app and open the menu on the left panel.
  2. Select Settings.
  3. Tap on Device Settings.
  4. Select your Echo Dot device.
  5. Tap on Change next to WiFi Network.
  6. Select another WiFi network but don’t connect to it.
  7. Reselect your WiFi network and enter the correct password.

You can also do this on the Amazon Alexa website and follow the same steps as above. 

To rule out a problem with your WiFi connection or router, consider disconnecting your WiFi router for a few minutes and restarting it.

If other devices using the same WiFi connection are also experiencing similar problems, chances are there’s a problem with your WiFi and not with the Echo Dot. 

If your Echo Dot has had a password problem for only a few hours, there may be a temporary network outage.

In this case, it’s best to leave it for a few hours and recheck when the network is back. 

Some WiFi routers have two SSIDs (Service Set Identifiers) on different frequencies (typically 2.4 GHz and 5 GHz). Connecting your Echo Dot to a different frequency often works. 

Echo Dots need to be within 30 feet (10 meters) of your WiFi router, so verify the device is close enough.

Other electronic devices (such as cordless phones, microwaves, or baby monitors) can cause interference, so it’s a good idea to ensure the Echo Dot is away from them. 

4. Reset Your Echo Dot to Factory Settings

Resetting your Echo Dot to factory settings can take around ten minutes, yet it may be your only choice if reconfiguring WiFi settings hasn’t worked.

It’s also worth deregistering the Echo Dot and then setting it up from new again. 

Follow these steps to reset your Echo Dot to factory settings: 

  1. Deregister your Echo Dot by navigating to Manage Your Content and Devices on the Amazon website.
  2. Select Devices and click on the Echo Dot you want to deregister, and select Deregister.
  3. On your Echo Dot, press the microphone (the one with a circle and a slash) and the volume buttons down simultaneously for at least 30 seconds.
  4. Wait for the orange light to come on and set up your Echo Dot.
  5. If the orange light doesn’t come on, press the Dot/Action button for about 10 seconds.

You can use the same Amazon account when you re-register your Echo Dot.

However, if your Echo Dot still indicates the password is wrong, try setting it up from another device’s Alexa app, or do it on the Alexa website. 

5. Clear the Data and Cache in the Alexa App

Clearing the data and the cache in the Alexa app will erase the incorrect WiFi password your Echo Dot has been using. 

After resetting your Echo Dot to factory settings, clear the Alexa’s app data and cache.

For iPhones: 

  1. Navigate to Settings.
  2. Select General.
  3. Select iPhone Storage, which will list all your phone’s apps.
  4. Select the Alexa app.
  5. Tap on Offload App.

For Android phones: 

  1. Navigate to Settings.
  2. Tap on Storage.
  3. From the list displayed, select the Alexa app.
  4. Tap on Clear Cache.

Another way of clearing the data and cache in the Alexa app is to have someone from Amazon do it for you.

You can contact Amazon Customer Support and chat online with a customer service representative. 

How To Fix Echo Dot Saying Password Incorrect – Final Thoughts

When your Echo Dot says that the password is incorrect, it’s usually because you entered the wrong WiFi password. Luckily, it’s easy to fix this: 

  1. Turn your Echo Dot off and on again.
  2. Open the Alexa app and re enter the WiFi password.
  3. If that doesn’t work, reset your Echo Dot to factory settings and set it up again.
  4. If the problem persists, clear the cache and data in the Alexa app.

If you’ve specific questions or need additional help, contact an Amazon customer service representative online.

Nelson Barbosa

I'm an engineer in love with smart home tech. On my website, I share useful tips and tricks to help my readers get the most of their devices and make their lives simpler by adding just a drop of technology in everyday routines!

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