How To Fix Ring Live View Not Working on Mobile Data – Very Simple Steps

When you encounter difficulty accessing the Live View of your Ring Doorbell, then there’s probably a data transfer issue between your Ring device and Ring App.

For this reason, accessing the Live view and displaying an already recorded video becomes barely possible. However, you can still troubleshoot your faulty Ring Live View.

Here’s how you can fix a Ring live view not working on mobile data:

1. Update your Ring devices’ firmware.
2. Ensure the Live View is active.
3. Configure the Live View option on your Ring device.
4. Ensure you have a steady internet connection.
5. Make sure that your internet’s speed is fast enough.
6. Ensure your router is well-connected to your Ring device.

More details regarding these simple Do-It-Yourself Ring Doorbell troubleshooting steps are outlined below. Therefore, keep on reading for more information.

1. Update Your Ring Device’s Firmware

Updating your Ring device’s firmware is an excellent way of fixing a faulty Live View in a Ring Doorbell. Follow the steps below:

1. On your Ring App, select the Ring device you wish to update.
2. Select Device Health on the pop-up screen.
3. Open Device Details and click on the Firmware tab. Ensure that you’re using the latest version.

The firmware will display “Up to date” for the latest version. In the case a Live View event occurs, it’ll automatically update itself.

2. Ensure the Live View Is Active

Sometimes, the Live View of your Ring Doorbell fails to work just because the particular feature isn’t enabled on your camera. Below is the procedure of how you can do it:

1. On your Ring device’s selection screen, open Location and select Stick Up Cam.
2. Click on Device Settings on the pop-up screen and select Video Settings.
3. Toggle the Enable Live View option to blue to open it.
4. Click on Done to finish the setting.

Once your Stick Up Cam detects a motion around the doorbell, the Live View mode will switch itself on.

You can even move around the camera to trigger the event by yourself. The Ring app permanently enables the Live View after detecting any movement.

3. Configure the Live View Option on Your Ring Device

You’ll notice that your Ring Doorbell lacks the Live View feature if your device isn’t hardwired to use it. For this reason, you’ll use your existing doorbell wires to get started.

In addition, you should bear in mind that the Live View feature requires a lot of power to work. In case of a power issue, you can fix it using the two methods below.

For a battery-operated device, follow the steps below:

1. Check the battery power.
2. Use a spare battery to see whether it can fix the issue. The extra battery should be fully powered.
3. Recharge the original battery and reinsert it into your Ring device.

For a powered device, follow these steps:

1. Ensure the device is receiving sufficient power
2. Make sure that the Ring device is correctly hardwired. In addition, you can unplug and replug the power cord and then try opening the Live View option.
3. Consider connecting your Ring device to another power source if the issue persists.

4. Ensure You Have a Steady Internet Connection

Poor internet connection on your mobile device is a significant cause of a faulty Live View in a Ring Doorbell.

Consider checking your internet connection if you can’t access the Live View mode or watch an already recorded video.

Ensure the connection is working above its average expectation.

Check on the connection’s speed if you notice that the link is excellent and still has no significant changes.

5. Make Sure That Your Internet’s Speed Is Fast Enough

Slow internet connections are another major cause of a faulty Live View mode in a Ring Doorbell. Sometimes, your Ring app may fail to display a video from the camera of your Ring device when your Network’s uploads and downloads function is too slow.

If you’re unsure of the speed of your internet connection, you can carry out a test by following the steps below:

1. Let your mobile device be in proximity with the Ring device.
2. Go to your mobile device’s web browser. Search for this URL: ring.com.
3. Start the test by tapping on the start button at the gauge’s center.
4. Check for a small table that should appear under the gauge after the test. The first column shows a green number indicating the download speed, while the blue number in the other column indicates the upload speed.

The most important thing to note after running the test is that a typical Ring device will function well when the download and upload speeds are at least 2 Mbps. 

If your speeds are still lower than 2 Mbps, consider moving the router closer to your Ring device and re-run the test. If the problem persists, consult your internet service provider.

6. Ensure Your Router Is Well-Connected to Your Ring Device

The last major thing resulting in a faulty Live View in a Ring Doorbell is the router’s connection to the Ring device.

Even if your internet connection is excellent, the signal strength between your Ring device and router might still be shaky.

Transmitting a video from the camera of your Ring device to the mobile device requires a fast and robust internet connection.

Follow the steps below to check the strength of your internet connection:

1. Launch your Ring App and click on the three lines at the screen’s top left.
2. Click on Devices and select the Ring device that you wish to test.
3. Click on the Device Health option and select Network. Check your Signal Strength on the pop-up screen.

If the signal is poor, it might be caused by the router-Ring device distance, home layout, other device interference, or other home materials like glass doors, brick, stucco, metal, or large mirrors. 

Conclusion

There you have it, some simple Ring Doorbell troubleshooting steps that don’t require you to hire a technician.

In summary, if your Ring Doorbell’s Live view is neither activating, loading, nor working, check if your Ring device has a stable connection.

In addition, check on the power supply as a low power level can result in a fault. Determining whether the Live view is active is another great and simple way of troubleshooting your faulty Ring Doorbell Live view.